Privacy Policy

Information We Collect

Running a budget planning service means we need certain information to help you properly. Here's what we typically gather and why it's necessary.

Personal Details You Provide

When you sign up or use our services, you'll share information like your name, email address, phone number, and postal address. We also collect financial information related to your budget planning needs—income details, spending patterns, and financial goals. This helps us create personalized recommendations that actually work for your situation.

Technical Information

Our website automatically collects some technical details when you visit. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this to improve the site experience and fix any technical issues that pop up.

How We Use Your Information

Everything we collect has a purpose. We don't gather data just for the sake of it.

• Providing our budget planning services and creating personalized financial recommendations
• Communicating with you about your account, services, and any changes that might affect you
• Processing payments and managing your subscription or service agreements
• Improving our website, tools, and overall service quality based on how people use them
• Complying with Australian legal requirements and protecting against fraud or security threats
• Sending educational content and updates about budget planning if you've opted in to receive them

Sharing Your Information

We don't sell your personal information. Period. But we do share it with specific parties when necessary to provide our services or comply with the law.

Service Providers

We work with trusted third-party companies that help us run our business—payment processors, hosting providers, email services, and analytics tools. These companies only get access to the information they need to do their job, and they're required to keep it confidential.

Legal Requirements

Sometimes we're legally obligated to share information with government agencies, law enforcement, or regulatory bodies. This happens when there's a valid legal request, court order, or when we need to protect our rights or prevent fraud.

Business Transfers

If syntharelios is acquired by another company or merges with one, your information would likely be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity respects this privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise those rights.

1. Access Your Information: You can request a copy of the personal data we hold about you. We'll provide this within 30 days, though complex requests might take a bit longer.
2. Correct Inaccurate Data: If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
3. Request Deletion: You can ask us to delete your personal information, subject to certain legal exceptions (like financial records we're required to keep).
4. Object to Processing: If you believe we're using your information inappropriately, you can object to how we're processing it.
5. Data Portability: You can request your information in a common, machine-readable format to transfer to another service.
6. Lodge a Complaint: If you're unhappy with how we've handled your data, you can complain to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, email us at support@syntharelios.com or write to us at Shop 58A/253 Pacific Hwy, Coffs Harbour NSW 2450, Australia. We'll need to verify your identity before processing requests to protect your information.

Data Security

Protecting your information is something we take seriously. We've implemented multiple security measures, though no system is ever 100% foolproof.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive financial information in our databases
• Regular security audits and vulnerability assessments
• Restricted access controls—only authorized staff can view your information
• Secure backup systems with encryption and access logging

Organizational Measures

Our team receives regular privacy and security training. We have strict policies about handling personal data, and any breach of these policies is taken seriously. We also maintain incident response procedures in case something does go wrong.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements.

Most personal and financial data is retained for seven years after you stop using our services. This aligns with Australian tax and financial record-keeping requirements. Technical logs and website analytics are typically deleted after 12 months. Communication records like support emails are kept for three years.

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Like most websites, we use cookies—small text files stored on your device that help the site function properly and improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like logging in and navigation. These can't be disabled.
• Performance Cookies: Help us understand how visitors use the site so we can improve it. These are anonymous.
• Functional Cookies: Remember your preferences and settings to personalize your experience.

You can control cookies through your browser settings. Blocking certain cookies might affect how the website works for you.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your data might be processed or stored overseas—particularly in the United States or European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by the Australian Information Commissioner and working only with providers who meet strict data protection standards.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

Privacy laws and our business practices evolve over time. When we make significant changes to this policy, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

Minor updates—like clarifications or contact information changes—will be posted here with an updated date at the top. We encourage you to review this policy periodically.